Elevate Your Aquatic Research with Iwaki Aquatic’s System Services and Expert Support

Iwaki Aquatic delivers a comprehensive range of aquatic housing systems, Feederbot®, and aquaria rack systems tailored for research facilities. Backed by a team of biologists, aquaculture specialists, engineers, and customer service experts, we are committed to building high-quality aquatic research systems that are reliable, easy to use, and maintain. Our dedication to excellence extends beyond our products; we also provide top-notch technical support and customized service plans for all aquatic system maintenance needs. Our semi-annual and annual preventative maintenance plans are the most popular options.

Our highly trained service technicians excel in all aspects of aquarium system maintenance, including new equipment installation, preventative maintenance, and control system upgrades across the industry. Our skilled field service team can optimize your lab’s performance whether it is outfitted with Iwaki Aquatic, Aquatic Enterprises, Pentair, Aquatic Habitats, Aquarius, Marine Biotech, or Aquaneering systems. Trust Iwaki Aquatic to be your premier partner for aquarium system services, bringing expertise and reliability to every aspect of your research.

Service Team

“Not only were they pivotal for our shark project, but we rely on Iwaki for the majority of the maintenance on our zebrafish systems throughout our institution.”

aquatic-housing-systems

Aquatic facility management experience and an educated staff is crucial in a biomedical research laboratory. We bring our precision and strategic planning to help make your lab a success.

Techical Support and Service Plans

At Iwaki Aquatic, we provide end-to-end technical support and tailored service plans to ensure seamless installation, optimal performance, and reliable operation of your aquatic systems. Our team of experts will guide you through every step of the process, whether its initial planning, continued maintenance, or post installation support.

  • Proactive Installation Planning and Coordination: Our team participates in construction meetings to provide expert guidance, ensuring smooth project execution from start to finish.
  • Pre-Installation Site Assessment: We conduct detailed site surveys to identify the best setup for your equipment, minimizing potential issues and optimizing performance.
  • Precision Installation Drawings: Receive precise coordination drawings, including:
    • A CAD plan and elevation views of the installation
    • Process flow diagrams for clear visualization of the system
  • Rack System Design: We provide detailed plans outlining rack capacities and flow rates to meet your needs.
  • Advanced Life Support Systems: Detailed planning and documentation of life support equipment ensure your systems are fully equipped for reliable operation.
  • Water Quality Management: Our comprehensive monitoring, control, and automation systems keep your water quality at optimal levels, backed by complete documentation and support.
  • Efficient Piping Solutions: We can provide detailed as-built drawings for water supply and drainage ensuring efficient and effective system integration.
  • Full-Service Installation Support: From offloading to precise placement and installation, our technicians handle every detail to ensure your equipment is set up correctly.
  • Comprehensive Manual and Training: We can empower your team with extensive training and a detailed owner’s manual, equipping them with the knowledge to manage systems confidently.
  • Extended Warranty and Ongoing Support: We offer a 24-month warranty on most products, providing robust coverage and continued support for your systems.
  • Preventative Maintenance Plans and System Upgrades: We offer standard and customized maintenance plans tailored to your labs specific needs. Our trained technicians utilize system-specific maintenance checksheets to service and inspect all critical aspects of your system. We also identify areas for improvement and performance upgrades to keep your system running optimally.

For service and technical support inquires, please reach out to us at Service@IwakiAquatic.com or leave us a message at (855) 750-6436. One of our service team members will be in touch to help!

Engineering Expertise:

Delivering Data-Driven Solutions

At Iwaki Aquatic, our engineering expertise sets us apart in designing and implementing cutting-edge aquatic systems for research facilities. Our team of engineers bring a wealth of experience and knowledge to every project, ensuring that each solution is tailored to meet the unique needs of your facility. With the latest technological advancements and evidence-based practices, we develop reliable, scalable, and adaptable systems to evolving research requirements. Whether you’re upgrading existing systems or embarking on a new project, trust our engineering team to deliver innovative, data-driven solutions that contribute to the success of your research endeavors.

End-to-End Aquatic Solutions for Your Research Lab Needs

At Iwaki Aquatic, we provide tailored solutions for every phase of your lab’s journey—whether expanding existing systems or launching a new facility.

  • Custom System Design: Optimize your lab space with configurations that fit your needs.
  • Maintenance Plans: Keep your systems running efficiently with our expert service plans.
  • Advanced Technology: Utilize top-tier controller technology and water quality probes for precise results.
  • Facility Design and Build: Get full support from the initial design to complete the build-out of new labs.
  • Training and Support: Equip your team with essential skills through our specialized training programs.
  • Custom system configuration to make the best use of laboratory space

  • Service plans to maintain your existing systems

  • Controller technology and water quality probes

  • Design and build-out of a new facility

  • Workshops and training in aquatic systems

Engineering Expertise:

Delivering Data-Driven Solutions

At Iwaki Aquatic, our engineering expertise sets us apart in designing and implementing cutting-edge aquatic systems for research facilities. Our team of engineers bring a wealth of experience and knowledge to every project, ensuring that each solution is tailored to meet the unique needs of your facility. With the latest technological advancements and evidence-based practices, we develop reliable, scalable, and adaptable systems to evolving research requirements. Whether you’re upgrading existing systems or embarking on a new project, trust our engineering team to deliver innovative, data-driven solutions that contribute to the success of your research endeavors.

End-to-End Aquatic Solutions for Your Research Lab Needs

At Iwaki Aquatic, we provide tailored solutions for every phase of your lab’s journey—whether expanding existing systems or launching a new facility.

  • Custom System Design: Optimize your lab space with configurations that fit your needs.
  • Maintenance Plans: Keep your systems running efficiently with our expert service plans.
  • Advanced Technology: Utilize top-tier controller technology and water quality probes for precise results.
  • Facility Design and Build: Get full support from the initial design to complete the build-out of new labs.
  • Training and Support: Equip your team with essential skills through our specialized training programs.
  • Custom system configuration to make the best use of laboratory space

  • Service plans to maintain your existing systems

  • Controller technology and water quality probes

  • Design and build-out of a new facility

  • Workshops and training in aquatic systems

Trusted by Leading Research Institutions